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Software Support Analyst
Salary: 35,000.00

Energy Software

£35000 plus Up to 20% Bonus

Application support analyst to join a dynamic Application Support Team within a leading software house based in Birmingham skills required are SQL and IIS.

This role offers the chance to pursue a career within one of the fastest growing software houses globally in a very sort after job. You will be working as an application Support Analyst in a challenging environment supporting some very high profile clients with the chance to learn ETRM (Energy Trading Risk Management).

Great communication skills will be key due to the nature of the clients so experience with external clients is a real must.

As well as being technical, exceptional client facing skills are required. Being able to break down technical solutions to non technical clients is a real necessity

Your responsibilities will include:

  • profile financial institutions, utilities and funds
  • Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner
  • Contribute actively to Technical Client Management & Support operations and wider company initiatives
  • Train and mentor junior team members over time
  • Help evolve the team's processes and policies


  • Dedicated to delivering outstanding client service
  • Practical experience of troubleshooting applications
  • Understanding of networking fundamentals
  • Working knowledge of Windows XP/7/2003/2008
  • SQL
  • IIS
  • Demonstrate a passion for technology and the ability to pick knowledge up quickly; a fast learner

£35000 including a 10-20% bonus with a 6% pension with other added benefits from the day you start.


Job Location: Birmingham, Solihull
Job Category: IT - Application Support
Job Type: Permanent

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